WORKSHOP


The Human Role in Aircraft Maintenance, Safety, Quality and Competetiveness

Date: 22nd - 23rd June 2004
Location: NH Schiphol Airport

This two-day workshop presented the results of the ADAMS2 project. Around 100 participants from maintenance organisations, from manufacturer and supplier organisations of aircraft systems, and from regulatory bodies attended the workshop.
The workshop demonstrated the tools, methods and processes, which have been developed in the project and allowed hands-on experience through participative workshops.
The strategic role of human factors in building world class quality systems, in enhancing competitiveness and developing competent organisations who can learn to improve what they are doing was discussed. The human factors requirements of current and new European regulations were presented, demonstrating how implementation of these programmes can support compliance with the new regulatory system in Europe.
The workshop also initiated a learning and communication network, open to all those who were interested and involved with the human aspects of aircraft maintenance. The aims of this network is to foster good practice and help build a 'community of practice' in human factors in aircraft maintenance, through the exchange of information and experience and participation in learning activities

 

8.30-9.30

Registration and Coffee

 

 

 

 

9.30-10.30

Welcome and Introduction

Nick McDonald (TCD)

 

Human Factors: from research to business model

Nick McDonald (TCD)

 

The Regulation Requirements

David Hall (CAA, UK)

 

 

 

10.30-11.00

Coffee

 

 

 

 

11.00-12.00

Maintenance Operations

 

 

  • Creating competitive advantage in aircraft overhaul
  • Managing performance from task to operational process

Michael Tyrell (FLSA)

Daniele Baranzini (TCD) / Martine Hakkeling (NLR)

 

 

 

12.00-1.00

Maintenance Human Factors in Design

 

 

  • The Need to Consider Maintenance Human Factors During Design
    •
  • The ADAMS2 Approach
  • The THALES perspective

Tanja Bos (NLR)

Simon Gill (Airbus)
Stephanie Peyrat (Thales)

 

 

 

1.00-2.00

Lunch

 

 

 

 

 

The role of EASA

Eric Sivel (EASA)

 

 

 

2.15-2.45

Safety Management

Corine Bieder (Dédale)

 

  • Using operational experience to assess the "health" of the safety system
  • Supporting Decision Making to enhance safety

 

 

 

2.45-3.15

An integrated approach to managing quality and safety

Carlo Cacciabue (JRC)

 

 

 

3.15-3.35

Organisational Culture

Lola Diaz (ULL)

 

 

 

3.45-4.00

Coffee

 

 

 

 

4.00-4.20

Benefits and Costs

Wayne Dignam (DCU)

 

 

 

4.20-5.00

Human factors in world-class quality systems

Andrej Petelin (Adria Airways)

 

 

 

5.00-5.30

Conclusion: Looking to the Future

 

 

Developing a Network and Community of Good human factors Practice

Des Gaynor (FLS) Peter Jorna (NLR)

 

 

 

5.30

Finish

 

 

Program Wednesday 23rd June

Room 1 - Workshop
9.30-12.30 Analysing and Improving Maintenance Operations
In this workshop participants were given an opportunity to learn more about the prototype tools for organisational analysis and improvement that have been developed in ADAMS2. These tools focussed on Task Analysis, Operational Performance Monitoring, Organisational Roles and Process Co-ordination. Case studies from industry were presented and participants were invited to apply the tools to their own organisations.

2.00-5.00 An integrated approach to Quality and Safety Management
This workshop provided a demonstration of a new state of the art prototype software for the Reporting and Analysis of Incidents and managing quality reports. A new concept in Auditing Quality and Safety Management Systems with a focus on improvement was outlined and demonstrated. How these tools can work together to create a focus on improvement and not just compliance was outlined.

Room 2 - Workshop
9.30-12.30 Design for Maintainability
This workshop elaborated on the prototype tools and methodologies developed within ADAMS2 to aid aircraft manufacturers and equipment and system suppliers to consider maintenance human factors during design. In groups, the participants were involved in carrying out a Human Hazard Analysis.

2.00-5.00 Safety Management
- Using operational experience to assess the "health" of the safety system
- Supporting Decision Making to enhance Safety

Room 3 - Training and competence in Human Factors
The workshops in Room 3 were based on the STAMINA, STAMP and AITRAM projects, which have developed a comprehensive approach to human factors training for aircraft maintenance. All these projects have been funded by the Commission of the European Communities.

9.30-12.30 Workshop focussing on best practice approaches to implementing a human factors training programme :
- Course content and methodology,
- Selection, training and support of facilitators,
- Programme planning, implementation and management.

2.00-5.00 Competence to support Human Factors implementation:
- Developing the expertise of human factors practitioners (trainers, managers, etc);
- Ongoing professional development
- Industry competence standards and regulations
- Creating a community of practice